Privacy
Commonwealth Home Support Programme
Sector Support and Development Community of Practice
Privacy and Online Safety
1.Subject to clause 1.2, the Department may collect, hold, use and disclose personal information about you and your use of the CoP for the purposes of administering the CoP and the CHSP, including to:
(a) collect and maintain records of your access and use of the CoP for security and administrative purposes and to prevent, resolve and analyse system errors;
(b) disclose to Moderators of the CoP; and
(c) disclose to the Department’s personnel and contractors.
1.2 The Department will:
(a) handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), as well as the Department’s privacy policy (published on the Department’s website at https://www.health.gov.au/resources/publications/privacy-policy), as updated from time to time (Privacy Policy); and
(b) comply with its obligations under the Online Safety Act 2021 (Cth) (Online Safety Act).
1.3 Your access to the CoP is subject to applicable legislation, including the Privacy Act and the Online Safety Act. You remain solely responsible for complying with all applicable laws in connection with your use of the CoP. It is your responsibility to check that storage of, transfer and access to the Materials you share on the CoP complies with all applicable laws.
1.4 You consent to the Department collecting, using, holding and disclosing your personal information for the purposes set out in clause 1.1. If you do not agree to provide this information, the Department may not be able to grant you access to the CoP.
1.5 You warrant to the Department that:
(a) you have ensured that information you submit to the Portal has been de-identified and does not contain any personal information, including any personal information about patients or healthcare professionals; or
(b) to the extent that Material does contain personal information, you or your Organisation have:
(i) obtained consent from each individual to whom the personal information relates (Affected Individual) for the Department to collect, use and disclose their personal information, and
(ii) notified the Affected Individuals of the Department’s privacy policy.
1.6 Please refer to the Privacy Policy for further information on how the Department deals with your personal information and how you may:
(a) access and update the personal information the Department holds about you; or
(b) make a complaint about a breach of these Terms or the Privacy Act.
Alternatively, you may contact the Department using the Contact Information set out below at clause 13.2 below if you wish to report or make a complaint about material on the CoP which you consider to be offensive, abhorrent or constitutes cyber-bullying or cyber-abuse. You may also contact the eSafety Commissioner directly to make a report or a complaint, at https://www.esafety.gov.au/report.
Contact
(a) You may contact the Department if you have any queries about these Terms or the CoP by:
(i) telephone on (02) 6289 1555 or freecall 1800 020 103;
(ii) email: HomeSupportPolicy@health.gov.au;
(iii) online enquiries form at www.health.gov.au; or
(iv) complaints form at www.health.gov.au.
(b) The Department may contact you under these Terms using the email address you provide for your account on the CoP, by sending you a direct message or by posting a message to the homepage of the CoP or your account page.